Der Bank Blog
Expanding the Boundaries of Retail Banking

Expanding the Boundaries of Retail Banking

Finalists in the 2013 BAI-Finacle Global Banking Innovation Awards are expanding the boundaries of retail banking to improve the customer experience.

For the 12 institutions named as finalists in the 2013 BAI-Finacle Global Banking Innovation Awards, innovation means expanding the boundaries of traditional products and services in retail banking to improve the customer experience. Below are short…

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15 of the Best Facebook Pages in Banking to Watch

15 of the Best Facebook Pages in Banking to Watch

Take a look at what some of the most aggressive and progressive financial institutions are doing on Facebook. If you’re looking for ideas and promotions for your bank or credit union, you’ll want to bookmark these pages and check them out regularly.
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‘Radical Collaboration’ for Product Innovation

‘Radical Collaboration’ for Product Innovation

When San Francisco-based Bank of the West recently looked into introducing a new mobile banking app, it adopted a project management method known as “radical collaboration,” which involves the participation of all relevant units across the company. In April, the bank became the first in North America to introduce a Quick Balance app for mobile banking that lets customers obtain their checking…

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Personalized Service in the Digital World

Personalized Service in the Digital World

Since my post in the Investment News techconnect blog, “Financial technology trends advisers can’t afford to ignore”, I have been in a number of conversations about how a new crop of web-based investment management/financial planning services are affecting the industry.

Opinions have run the gamut from, “Advisers are toast, everything is moving online,” to “No way, X type of clients will always…

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‘Radical Collaboration’ for Product Innovation
Personalized Service in the Digital World
Young Consumers Need Bank Branches

Young Consumers Need Bank Branches

Adults under 30 are less likely avoid bank branches than older consumers, and aren’t as interested in opening accounts online.

Statistics and technology innovation all point to the demise of bank branches. Teller transactions have been declining for years. People don’t have as many paper checks to deposit as they do in the past. And a large segment of bank and credit union customers –25% to 35% —…

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Mass Affluent Banking – An Untapped Opportunity For Retail Banks

Mass Affluent Banking – An Untapped Opportunity For Retail Banks

Banks across the size spectrum are desperate for Customer Loyalty, Engagement and a new and stable source of fee Revenue.  Yet most Banks insist on offering vanilla products and services that fail to appeal to any specific customer segment and thus, they fail to appeal to anyone.  The result, Community and Regional Banks are scrambling to find a revenue and profitability source… yet most ignore…

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Ein Werbevideo aus dem Jahr 1978 vereinigt Direct Banking, Empfehlungsmarketing und bestätigt die Bedeutung des Partners für Finanzentscheidungen. Das waren noch Zeiten…

Maybe mobile needs to wait for the iGen(eration)

Maybe mobile needs to wait for the iGen(eration)

It’s interesting talking with banks about mobile, and after hosting a meeting about the impact of mobile payments and banking on European banks this week, there is a homogeneity to the dialogue.

The core is that everyone believes mobile banking and payments is taking over as the core essence of reach with the digitally native customer but, and it’s a BIG BUT, how do you convince the customer to…

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