Der Bank Blog
Death of Physical Branches: Is This The Inevitable Future?

Death of Physical Branches: Is This The Inevitable Future?

Are branches still relevant? Or are they doomed to the same fate as Blockbuster and Borders? This analysis looks at three perspectives.

Remember a few years ago when you drove to Borders to buy a book, then stopped by Blockbuster and rented a movie? Now you buy your books on an e-reader, and more movies are rented with a streaming service like Netflix. Traditional brick and mortar locations in…

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A Guide to Winning the Mobile Banking Arms Race

A Guide to Winning the Mobile Banking Arms Race

The rapid pace of change occurring in the financial services market largely driven by growing consumer adoption of mobile is permanently altering the retail banking landscape. More and more, offering basic mobile banking capabilities is perceived by consumers as mere table stakes when it comes to evaluating their banking relationship. Differentiation in the mobile channel is critical for…

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New Post has been published on Der Bank Blog

New Post has been published on http://www.der-bank-blog.de/die-reichsten-der-reichen-2014/studien/private-banking-studien/13875/

Die Reichsten der Reichen 2014

Gute Zeiten für das Private Banking: Die Zahl der Superreichen ist 2014 auf ein neues Rekordhoch gestiegen. Nach einer aktuellen Studie der UBS gibt weltweit 2325 Milliardäre, 155 oder sieben Prozent mehr als im Vorjahr.

Finding value in simplicity

Finding value in simplicity

Every year strategic branding agency Seigel+Gale compiles a Global Brand Simplicity Index, across 25 industries, to generate separate brand and industry simplicity scores. In 2012, retail bankingcame in at #15 on an industry simplicity listing headed by online retail and closed by health insurance. This year, that ranking has slipped to 19th. And some of the industries that beat out retail…

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Kundenservice im digitalen Zeitalter

Das zunehmend digital geprägte Leben erfordert auch eine Umstellung traditioneller Serviceansätze, um den neuen Erwartungen gerecht zu werden.

Kundenservice im digitalen Zeitalter

Das zunehmend digital geprägte Leben erfordert auch eine Umstellung traditioneller Serviceansätze, um den neuen Erwartungen gerecht zu werden.

New Post has been published on Der Bank Blog

New Post has been published on http://www.der-bank-blog.de/kundenservice-im-digitalen-zeitalter/studien/digitalisierung/13941/

Kundenservice im digitalen Zeitalter

Das zunehmend digital geprägte Leben erfordert auch eine Umstellung traditioneller Serviceansätze, um den neuen Erwartungen gerecht zu werden.

OK wearables, disrupt banking

OK wearables, disrupt banking

A recent report from Credit Suisse predicts that wearable technologies could be a USD 3-5 billion market over the next three years, ten times what it is today. As the market for these new technologies explodes, it will set off user expectations for an instantaneous seamless transition of everyday digital activities – banking included – to these new devices.

Wearable technologies will disrupt a b…

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New Post has been published on Der Bank Blog

New Post has been published on http://www.der-bank-blog.de/ist-apple-pay-die-revolution-im-mobile-payment/mobile-payment/14141/

Ist Apple Pay die Revolution im Mobile Payment?

Nachdem allgemein erwartet worden war, dass das neue iPhone mit NFC Technologie ausgestattet sein wird, hat Apple nun mit Apple Pay einen eigenen Ansatz für das mobile Bezahlen vorgestellt. Wird dies den Durchbruch für Mobile Payment bringen?

Making Social Count

The banking sector’s approach to social media thus far can broadly be described as ‘willing but watchful’. That’s understandable, considering the compliance risks of committing to a medium where regulatory boundaries are still fuzzy. The reputational backlash to some first-mover efforts also hasn’t helped.

But that picture is changing rather rapidly. A leading analyst predicts that almost a…

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It’s Time For Personalization in Financial Services

It’s Time For Personalization in Financial Services

In a post-crisis financil l environment, customers are demanding solutions to satisfy their unique needs for money management. Additionally, they are showing preference for simpler products where benefits and risks are easy to understand and the feeling of control over the product increases their loyalty. Therefore, banks and credit unions are facing a crossroads: acknowledge and embrace the…

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